Document and Sales Support Specialist

Supports a variety of wholesale office needs which include but are not limited to: completing and maintaining regulatory documentation; making, organizing and sending product sample request; supporting customer order inquiries; preparing, packaging and shipping customer on-line orders.

Responsibilities

• Completes a large variety of different regulatory documents and questionnaires related to the import, distribution, and wholesale food industry.·
• Manages and files historical and newly created office and regulatory documentation as needed to support on-going customer requests.
• Professionally corresponds with customers as needed via phone and e-mail in support of regulatory documentation requests.
• Maintains sample material inventory
• Builds standards sample packets, and organizes and tracks a standard inventory of sample packets.
• Manages the sample order box and ships samples upon request.
• Professionally corresponds with customers as needed via phone and e-mail in support of on-line order fulfillment.
• Prepares, ships, and tracks customer on-line orders.
• Provides continuous suggestions with regard to process improvements on all administrative support as needed or solicited.

Experience

• Smooth functional familiarity with Microsoft Office, specifically Outlook, Word, and Excel.
• Familiarity with NetSuite or other ERP system solution preferred.
• Proficient computer skills that allow a good business use of various software including: Stamps.com, FedEx.com, UPS.com, and other web interfaces as needed.
• Ability to juggle multiple tasks and requests. Supports needs sometimes outside of normal routine efficiently and smoothly, with limited need of supervision and consultation.
• Great verbal and written communication skills, always professionally representing the brand and the company.
• Minimum two to three years of previous office support.
• Education: AA Degree desired; additional college credit preferred.